Booking an appointment

Booking with us takes just a few minutes.

• 1 Choose an appointment type — browse the available service options and pick the one that fits your instrument's needs.
• 2 Pick a date & time — select from the available slots on the calendar.
• 3 Enter your details — provide your name, phone, email, and a brief description of the work needed.
• 4 Submit your request — you'll see a confirmation screen with your reference number.

Approval & confirmation

After you submit, there are two possible outcomes:

• Auto-confirmed — if your email is on our pre-approved list, your booking is confirmed immediately and you'll receive a confirmation email.
• Pending review — if this is your first time booking with us, we'll review your request and get back to you by email within a day or so. Once approved, you'll receive a confirmation email.

Either way, you'll always get an email with your booking status. Check your junk/spam folder if you don't see it within a few minutes.

Tracking your appointment

You can check on your booking at any time:

• Visit the booking site and sign in — your appointments appear under My appointments.
• Use the reference number and your email address from the confirmation email to look up your booking directly.

Your appointment detail page shows the current status, any messages from the shop, and pickup information once your instrument is ready.

Messaging

Once your booking is submitted, you can send and receive messages directly through your appointment page. Look for the chat bubble in the bottom-right corner of the booking site after you've signed in.

Messages are also sent by email — you can reply to any email we send and we'll see it in our inbox.

Pickup

When your instrument is ready, we'll send you a message and an email with your pickup date and time. You'll also see it on your appointment page.

After pickup is scheduled, you'll receive an invoice by email summarizing the work done and the cost.

Cancelling an appointment

To cancel, reply to any of your booking emails or send us a message through your appointment page. If you need to reach us urgently, you can also use the contact information on your invoice.

Invoice & payment

After your work is complete, you'll receive an invoice by email. The invoice includes a breakdown of the work, the total amount due, and payment information including a Venmo link where applicable.

If you'd like a PDF copy of your invoice, visit your appointment page and use your browser's Print or Save as PDF option.

Something not working?

If you run into any issues or have questions not covered here, we'd love to hear from you.

• Send a message through your appointment page
• Reply to any email you've received from us
• Submit feedback or a bug report